I Suspect You Have Returned Your Installment Payments Later Than Expected

Dear [Customer Service Representative],

I am writing to express my concern about an issue that has been bothering me for some time now. I have been a loyal customer of your company for several years, and I have always been on time with my payment obligations. However, I have noticed that my account has been overdrawn for several months now, and I have not received any notifications or reminders from your company regarding the same.

I understand that unforeseen circumstances may arise and cause delays in payment, but I have always been diligent about paying my dues on time. I have never defaulted on any of my payments, and I have always been within the specified time frame. Therefore, I am confident that the issue is with your system or process, and I kindly request that you investigate the matter and take necessary action as soon as possible.

I believe that it is not in the best interest of your company to allow accounts to remain overdrawn and uncollected. It not only affects the customer's credit score but also creates a financial burden for the company. I understand that this may not be a priority for your company at this time, but I hope that you will consider this from the customer's perspective.

I have attached my account details and I kindly request that you investigate this matter as soon as possible. I have always been a reliable customer and I hope that this issue can be resolved without any further complications.

Thank you for your time and consideration.

Sincerely,

[Your Name]