顧客在店鋪買(mǎi)鞋子,她說(shuō)穿36嗎,也給她拿的36碼,當(dāng)時(shí)也沒(méi)有說(shuō)頂腳,也沒(méi)有說(shuō)穿著小,第二天來(lái)店里說(shuō)要退換貨,說(shuō)鞋子當(dāng)時(shí)給她拿小了,她穿著頂腳,沒(méi)有給她留出半指的余地,因?yàn)槭谴┲叽┲鴣?lái)的影響二次銷(xiāo)售沒(méi)辦法退換,她投訴到12345了,到12345胡編亂造,說(shuō)我當(dāng)時(shí)說(shuō)現(xiàn)在頂腳穿穿就不頂腳了,我們應(yīng)該怎么辦,不退換會(huì)有什么后果?麻煩大神指導(dǎo)謝謝
